At GroceryeShop, we aim to resolve any issues with damaged or defective products quickly and efficiently. If your product arrives damaged, please follow the steps below for a smooth resolution.
Steps to Report Damaged Goods:
Report within 36 Hours: Notify our Customer Service (CS) within 36 hours of delivery. Damages reported after 7 days are not eligible for resolution.
Retain Product and Packaging: Do not discard the damaged item or its packaging.
Provide Proof: Submit photographic evidence of the damage, including part numbers and descriptions, for replacement.
No Shipping Costs for Returns: We cover the return shipping costs for damaged or defective items.
Resolution Time: The resolution time may depend on the shipping carrier and can take up to 7 business days.
Credit Issuance: In some cases, we may issue partial credit for the damaged product.
Product Odor: Odor-related issues are not considered defects and returns based on odor are subject to our regular return policy.
Buyer’s Remorse: If you change your mind after purchase, a replacement request may be denied. You may be responsible for return shipping and a restocking fee.
For any further assistance, please contact our support team.
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