Return & Refund Policy

At GroceryeShop, we prioritize customer satisfaction. Our goal is to make returns and refunds as hassle-free as possible.

Order Cancellation Policy

Cancellation requests will be accepted within 2 hours of placing the order.

After this period, we cannot guarantee cancellation, as the order may already be in processing or dispatched. In such cases, additional charges may apply for any attempt to intercept, halt, or return the shipment.

If the order has shipped, it will fall under our standard Return & Refund Policy.

Return Conditions:

Damaged or Incorrect Products: If your product is damaged, defective, or incorrect, request a Return Authorization (RA) number within 15 days of delivery.
Return Authorization (RA): Returns are only accepted with a valid RA number, which expires 7 days after issuance.
Restocking Fee: Returns for non-defective items will incur a 25% restocking fee.
Unapproved Returns: Products returned without an RA number will not be processed and may incur additional fees.

Refund Criteria:

Product Condition: Items must be returned in original packaging, free from damage, and with any security seals intact.
Shipping Guidelines: Products should be securely packaged to prevent damage during transit.
Refund Process: Returns may take up to 15 business days to process.

Defective or Missing Items:

Resolution: Affected units will be replaced or a partial credit will be issued.
No Additional Credit: Replacements will not receive additional credits.

Return Shipping:

Customer Responsibility: Return shipping is at the customer’s expense.
Refundable Shipping: Shipping charges will be refunded if the product was damaged, defective, or incorrectly shipped.
Carrier Choice: Use a carrier that provides delivery confirmation, and include your RA number when returning the item.

For any questions, please contact our support team for assistance.

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