Frequently Asked Questions

• Q: What is the size of the Black Diamond Stoneworks Marble & Tile Floor Cleaner? A: The cleaner comes in a one-gallon container. Its dimensions are seven inches in length, four and a half inches in width, and eleven and a quarter inches in height.
• Q: What materials are used in the Black Diamond Stoneworks cleaner? A: The cleaner features a pH neutral formula that is biodegradable and eco-friendly. It is safe for all types of floors including marble, granite, and ceramic.
• Q: What is the concentration of the cleaning solution? A: The product is highly concentrated, requiring only two to four ounces per gallon of water. This means a little goes a long way in maintaining clean floors.
• Q: How do I use the Black Diamond Stoneworks cleaner? A: To use, simply mix two to four ounces of the cleaner with one gallon of water. Mop the floor as usual and allow it to dry for best results.
• Q: Is this cleaner suitable for all types of flooring? A: Yes, it is safe and effective for various flooring types including marble, porcelain, granite, and vinyl. This versatility makes it a great all-in-one solution.
• Q: Can I use this cleaner on natural stone surfaces? A: Yes, it is specially designed to protect natural stone surfaces. Its gentle formula preserves the beauty and integrity of your floors.
• Q: How do I store the Black Diamond Stoneworks cleaner? A: Store the cleaner in a cool, dry place away from direct sunlight. Ensure the cap is tightly closed to maintain its effectiveness.
• Q: Is the Black Diamond Stoneworks cleaner safe for pets? A: Yes, it is eco-friendly and non-toxic, making it safe for use around pets and children. You can clean your home responsibly.
• Q: What should I do if I accidentally spill the cleaner? A: In case of a spill, clean it up immediately with a damp cloth. Ensure the area is well-ventilated and wash your hands after handling.
• Q: Does this cleaner leave a residue on floors? A: No, it features a no-rinse formula that leaves floors spotless and streak-free. Enjoy a clean finish without the hassle of rinsing.
• Q: How often should I use the cleaner for best results? A: For optimal maintenance, use the cleaner regularly as part of your cleaning routine. This will help keep your floors looking pristine.
• Q: Is the cleaner hypoallergenic? A: Yes, the formula is hypoallergenic, making it suitable for households with allergies or sensitivities. It minimizes the risk of allergic reactions.
• Q: Can this cleaner be used on outdoor surfaces? A: It is primarily designed for indoor use on floors. For outdoor surfaces, it's best to check compatibility with specific materials.
• Q: What should I do if the cleaner arrives damaged? A: If the product arrives damaged, contact customer support for assistance with returns or replacements. Keep your purchase receipt for reference.
• Q: Can I use this cleaner in a spray bottle? A: Yes, you can dilute the cleaner in a spray bottle for easy application on smaller areas. Just ensure to maintain the recommended dilution ratio.
• Q: Is there a warranty for the Black Diamond Stoneworks cleaner? A: The product typically comes with a satisfaction guarantee. For specific warranty details, check the product packaging or contact customer support.