Frequently Asked Questions

• Q: What are the dimensions of the coffee packaging? A: The coffee comes in a twenty-four ounce package. This size is ideal for home roasting and enjoying fresh coffee.
• Q: What type of coffee beans are included in this product? A: These coffee beans are unroasted, specifically from the Chiapas region of Mexico. They include varietals such as Catimor, Typica, Bourbon, and Mundo Novo.
• Q: Is this coffee decaffeinated, and how is it done? A: Yes, this coffee is decaffeinated using the Mountain Water Process. This method removes ninety-nine percent of caffeine using pure mountain water.
• Q: How should I roast these green coffee beans? A: Roast these beans using a coffee roaster machine set to a medium roast profile. This setting helps bring out the coffee's mellow and savory flavor notes.
• Q: Can I use these beans for cold brew coffee? A: Yes, you can use these beans for cold brew coffee. Their smooth flavor profile makes them excellent for cold brewing methods.
• Q: Is this coffee suitable for beginners to roast? A: Yes, this coffee is suitable for beginners. The medium roast profile is forgiving, allowing new roasters to achieve good results.
• Q: How should I store these unroasted coffee beans? A: Store the coffee beans in a cool, dry place in an airtight container. This helps maintain freshness and flavor.
• Q: What is the shelf life of these green coffee beans? A: The shelf life is typically up to one year when stored properly. Keep them away from light, heat, and moisture.
• Q: Are these coffee beans organic or sustainably sourced? A: Yes, Hayman partners with the Specialty Coffee Association to promote sustainability. The beans are sourced with a commitment to environmental health.
• Q: Can I return the coffee if I am not satisfied? A: Yes, you can return the coffee if unsatisfied, subject to the seller's return policy. Ensure the beans remain unopened for a full refund.
• Q: What if the coffee beans arrive damaged? A: If the beans arrive damaged, contact customer service immediately. They will assist with a replacement or refund.
• Q: How do I contact customer support for issues with my order? A: Contact customer support via the seller's website or their listed phone number. They are available to help with any concerns regarding your order.
• Q: Is this coffee suitable for people sensitive to caffeine? A: Yes, this coffee is suitable for those sensitive to caffeine. It is decaffeinated, making it a great choice for coffee lovers avoiding caffeine.
• Q: What flavor notes can I expect from this coffee? A: Expect mellow, savory, and soft flavor notes from this coffee. It is known for its smooth and enjoyable taste profile.
• Q: Are there any allergens in this coffee? A: No, there are no specific allergens listed for these coffee beans. However, always check product labeling for any potential cross-contamination.
• Q: What is the best brewing method for this coffee? A: The best brewing method is using a drip coffee maker or French press. Both methods enhance the coffee's natural flavors.