Frequently Asked Questions

• Q: What size is the edible image wafer paper? A: The edible image wafer paper measures eight inches by eleven inches. This size allows for a large image or multiple smaller images to be printed.
• Q: How many images can I get on one wafer sheet? A: You can receive a total of twelve images that are one and a half inches each on the same wafer sheet. Additionally, there is one larger image that can be customized as well.
• Q: What materials are used to make the edible images? A: The edible images are printed on quality wafer paper. The inks used for printing are edible, ensuring safety for consumption.
• Q: How do I apply the edible image on jelly? A: Simply peel the edible image from the wafer paper and place it on top of the jelly. The images are designed to be easy to apply for decoration.
• Q: Can I customize the image on the wafer paper? A: Yes, you can upload your own image for printing on the edible wafer paper. Just provide the image you want, and it will be printed as per your preference.
• Q: How should I store the edible images? A: The edible images should be stored in a cool, dark place. They are best kept in the zip lock bag they arrive in to maintain freshness.
• Q: How long do the edible images last? A: The edible images have a shelf life of six months when stored properly. Ensure they are kept at room temperature, away from sunlight.
• Q: Are the edible images gluten-free? A: Yes, the wafer sheets are allergen-free, including gluten, dairy, and other common allergens. They are safe for a variety of dietary needs.
• Q: What type of packaging is used for shipping? A: Orders are shipped in a protective mailer with cardboard to prevent bending. Fragile stickers are also placed on the mailer for additional protection.
• Q: Is the edible image safe for children? A: Yes, the edible images are safe for children as they are made from food-grade materials. They can be used for fun and creative jelly art.
• Q: Does the image color vary from what I see on my screen? A: Yes, colors might vary slightly due to screen settings, but we ensure high-quality printing for vibrant results on the edible images.
• Q: Can I use these images for other desserts besides jelly? A: Yes, while designed for jelly art, these edible images can also be used on cakes, cupcakes, and other desserts for decoration.
• Q: What if my edible images arrive damaged? A: If your edible images arrive damaged, please contact customer support for assistance. We will work to resolve the issue promptly.
• Q: Can I order multiple sheets of images? A: Yes, you can order multiple sheets of edible images. Just specify the number of sheets you need when placing your order.
• Q: How do I ensure my uploaded image is suitable for printing? A: To ensure the best quality, upload high-resolution images for printing. Ideally, images should be clear and vibrant.