Frequently Asked Questions

• Q: What are the dimensions of the coffee packaging? A: The coffee packaging measures three inches in length, eight inches in width, and nine inches in height.
• Q: What is the weight of each bag of coffee? A: Each bag contains one pound of coffee, and there are two bags in total, making it a total of two pounds.
• Q: What type of coffee beans are used? A: This coffee is made from one hundred percent organic specialty grade Arabica beans, ensuring high quality and flavor.
• Q: How do I prepare the coffee for brewing? A: To brew, grind the whole beans to your preference and use them in any coffee maker, such as a drip machine, French press, or espresso.
• Q: Is this coffee suitable for individuals with digestive sensitivities? A: This coffee is lab tested as low acid, making it suitable for many individuals, but it may not be ideal for everyone with specific sensitivities.
• Q: How should I store the coffee to maintain freshness? A: Store the coffee in a cool, dry place away from sunlight and moisture to keep it fresh for a longer time.
• Q: Does this coffee contain any pesticides or chemicals? A: No, this coffee is USDA Organic certified, meaning it is grown without pesticides, chemicals, or GMOs.
• Q: What is the shelf life of this coffee? A: While the coffee is best consumed fresh, it can typically last up to six months if stored properly in a sealed container.
• Q: Can I use this coffee in a single-serve coffee maker? A: Yes, you can grind the whole beans to your desired coarseness for use in a single-serve coffee maker.
• Q: Is this coffee gluten-free? A: Yes, this coffee is gluten-free as it is made purely from organic coffee beans without any additives.
• Q: What makes this coffee different from other brands? A: This coffee is specifically low acid and organic, ensuring a smoother taste without the bitterness often associated with traditional coffee.
• Q: What should I do if my coffee arrives damaged? A: If your coffee arrives damaged, please contact customer service for a replacement or refund as per our satisfaction guarantee.
• Q: Does this coffee have any allergens? A: This coffee does not contain common allergens such as nuts, dairy, or gluten, making it safe for most dietary restrictions.
• Q: How can I contact customer support for this coffee? A: You can contact customer support through the official Java Planet website or via the contact information provided on the packaging.
• Q: Is there a dark roast option available? A: Yes, this coffee is a medium dark roast, providing a rich flavor profile without the burnt taste often found in darker roasts.