Frequently Asked Questions

• Q: What is the size of the NEE JOO Odacio Intenso Stormio pack? A: The NEE JOO Odacio Intenso Stormio pack contains ten capsules per pack, and it comes in a total of three packs.
• Q: What flavors are included in the NEE JOO capsule set? A: The NEE JOO set includes three distinct flavors: Odacio, Intenso, and Stormio, each offering a unique taste profile.
• Q: What is the intensity rating of each coffee flavor? A: Odacio has an intensity rating of seven, Intenso rates at nine, and Stormio has an intensity of eight.
• Q: How do I prepare coffee with NEE JOO capsules? A: To prepare coffee, simply insert a NEE JOO capsule into your VertuoLine machine and select your desired cup size for brewing.
• Q: Is the NEE JOO coffee suitable for all coffee machines? A: No, the NEE JOO capsules are specifically designed for use with VertuoLine coffee machines only.
• Q: Can I use the NEE JOO capsules for iced coffee? A: Yes, you can brew NEE JOO capsules for iced coffee by brewing directly over ice for a refreshing drink.
• Q: How should I store NEE JOO capsules? A: Store NEE JOO capsules in a cool, dry place, away from direct sunlight, to maintain their freshness and flavor.
• Q: What is the shelf life of NEE JOO coffee capsules? A: NEE JOO coffee capsules typically have a shelf life of approximately twelve months from the date of manufacturing.
• Q: Is the NEE JOO coffee safe to consume? A: Yes, NEE JOO coffee is safe for consumption and made with high-quality coffee beans.
• Q: Are NEE JOO capsules recyclable? A: No, NEE JOO capsules are not currently recyclable and should be disposed of in regular waste.
• Q: How do I return a damaged NEE JOO product? A: If you receive a damaged NEE JOO product, contact customer support within thirty days for assistance with returns.
• Q: What should I do if my NEE JOO coffee machine is not brewing? A: If your NEE JOO coffee machine is not brewing, check for blockages in the capsule area and ensure the machine is properly plugged in.
• Q: Can I get a refund if I don't like the NEE JOO coffee? A: Yes, you can request a refund within thirty days if you are not satisfied with the NEE JOO coffee, subject to the return policy.
• Q: Are there any allergens in the NEE JOO coffee capsules? A: NEE JOO coffee capsules do not contain common allergens, but always check the packaging for specific ingredient information.
• Q: Is NEE JOO coffee suitable for people with dietary restrictions? A: Yes, NEE JOO coffee is generally suitable for various dietary restrictions, but it's best to check the specific ingredients.